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Privacy Policy

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Veil And Co

This Privacy Policy describes how Veil & Co Products (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit our website veilandco.co or purchase our products. We are committed to protecting your privacy and ensuring the security of your personal information.

Information We Collect

We may collect the following types of personal information from you:

  • Contact Information: Your name, email address, phone number, shipping address, and billing address.
  • Account Information: If you create an account, your username and password.
  • Order Information: Details about the products you purchase, order history, and payment information.
  • Browsing Information: Your IP address, browser type, operating system, referring website, pages you visit on our website, and the dates and times of your visits. We may use cookies and similar tracking technologies to collect this information (see section 5).
  • Communication Information: Records of your communications with us, including emails and customer service inquiries.
  • Marketing Preferences: Your preferences for receiving marketing communications from us.
  • Other Information: Any other information you voluntarily provide to us.
How We Use Your Information

We may use your personal information for the following purposes:

To Process and Fulfill Your Orders: To process your purchases, arrange shipping, and provide order updates.

  • To Manage Your Account: To create and manage your account, personalize your experience, and provide customer support.
  • To Communicate with You: To respond to your inquiries, provide information about our products and services, and send you transactional emails (e.g., order confirmations, shipping notifications).
  • For Marketing Purposes: With your consent where required by applicable law, we may send you promotional emails about new products, special offers, and other updates. You can opt-out of receiving marketing communications at any time (see section 6).
  • To Improve Our Website and Services: To analyze website usage, understand customer preferences, and improve our website design, products, and services.
  • For Security and Fraud Prevention: To protect our website and customers from fraud, unauthorized access, and other illegal activities.
  • To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.
  • For Other Legitimate Business Purposes: Such as data analysis, research, and development.
How We Share Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us with various operations, such as payment processing, shipping, website hosting, email marketing, and data analytics. These providers are contractually obligated to protect your information and use it only for the purposes of providing services to us.
  • Shipping Partners: Courier companies to facilitate the delivery of your orders.
  • Payment Processors: Secure payment gateways to process your payments.
  • Marketing Partners: With your consent, we may share your information with marketing partners to send you relevant offers and promotions.
  • Legal Authorities: We may disclose your information to law enforcement agencies, government authorities, or other third parties if required by law or legal process, or if we believe it is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email or a prominent notice on our website of any such change in ownership or control of your personal information.
  • Other Third Parties: With your consent or as otherwise disclosed to you at the time of collection.
International Data Transfers

As we operate in both Australia and India, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that are different from the laws of your country. We will take appropriate safeguards to ensure that your personal information remains protected in accordance with this Privacy Policy and applicable data protection laws. This may include using Standard Contractual Clauses approved by relevant authorities for data transfers.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies (e.g., pixels, web beacons) to collect information about your browsing activities on our website.

  • What are Cookies? Cookies are small text files that are stored on your device when you visit a website. They help us remember your preferences, understand how you use our website, and personalize your experience.
  • Types of Cookies We Use:
    • Essential Cookies: These cookies are necessary for the basic functionality of our website, such as enabling you to log in and place orders.
    • Performance Cookies: These cookies collect information about how you use our website, such as which pages you visit most often and if you encounter any errors. This information helps us improve the performance of our website.
    • Functionality Cookies: These cookies allow our website to remember your preferences (e.g., language, currency) and provide enhanced features.
      • Marketing Cookies: These cookies are used to track your browsing activity across websites and deliver targeted advertisements to you.
    • Your Choices: You can control cookies through your browser settings. Most browsers allow you to block or delete cookies. However, please note that disabling certain cookies may affect the functionality of our website. You may also be able to opt-out of certain third-party tracking through their respective websites.
Your Rights

Depending on your location and applicable data protection laws, you may have the following rights regarding your personal information:

  • Right to Access: You may have the right to request access to the personal information we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal information.
  • Right to Erasure (Right to be Forgotten): In certain circumstances, you may have the right to request that we delete your personal information.
  • Right to Restriction of Processing: You may have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Right to Data Portability: You may have the right to receive your personal information in a structured, commonly used, and machine-readable format and to transmit it to another controller.
  • Right to Object: You may have the right to object to the processing of your personal information for certain purposes, such as direct marketing.
  • Right to Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.
    • Right to Lodge a Complaint: You may have the right to lodge a complaint with a relevant data protection authority if you believe that we have infringed your data protection rights.

    To exercise any of these rights, please contact us using the contact information provided in section 9. We may need to verify your identity before fulfilling your request.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Retention

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to provide you with our products and services, comply with our legal obligations, resolve disputes, and enforce our agreements. The retention period may vary depending on the type of information and the applicable laws.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Updates to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or applicable laws. We will post any changes on our website and update the “Last Updated” date at the top of this policy. We encourage you to review this Privacy Policy periodically.  

Last Updated: 4/22/2025

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